WordPress Care Plans

Taking care of your website is important. Files need to stay up to date and sometimes you need to make changes. But not everyone has the time, ability, or desire to do that. Cloud & Spoke has you covered. We offer monthly care plans to make sure you site stays up-to-date and functioning.


Basic: This is a no frills care plan. This is good for someone that wants to keep the site files updated and the site functional, but will handle website changes or issues on a case-by-case basis.  This plan includes: Website Hosting, Monthly site software updates, Daily Cloud Backups, Monitoring Uptime 24/7, Website restoration, Google Analytics, Monthly Reports, Customer Support.


Professional: This is our most popular package. It gives you everything that the basic package does as well as: 30 Minutes of Support Time, Unlimited Website Edits, Weekly site software updates, iThemes Security (WordPress Security Plugin), WP Rocket (WordPress Speed Optimization Plugin), Weekly Speed Optimization, Mobile Device and tablet Optimization.


Enterprise: This package is great for advanced websites such as eCommerce sites or image heavy directory sites. This page gives you everything from the professional package as well as: 60 Minutes of Support Time, eCommerce Website Support, Membership Website Support, Advanced Functionality Support, Hourly Cloud Backups, Priority Support, Malware Monitoring and Removal, Daily Speed Optimization.


Care Plan FAQ


How can I get you my website access?  We will setup your account and then create and attach a support ticket that will request you login information. We ask you to send them through the support ticket as it is completely secure.


What is the timeline to be fully optimized?  We will have your account setup within 24 hours. Once your account is setup, we will do any and all speed and security optimizations need and send you a report of the completed changes we made. The optimization process usually will take 48 hours to complete once your account is set up.


Will you be doing all the work?  Once your account is setup and the optimizations are done, we will send you email tutorials that will explain what tools we prefer and how to use them for things like screen captures and such.


What does unlimited edits really mean?  In our case unlimited really means unlimited. You will receive time each month for doing content changes and edits. The time allowed will depend on which level care plan you chose. These content changes includes content and style edits but DOES NOT include content writing, content development, or maintenance of custom plugins.


Which plan do I need if I use WooCommerce? So glad you asked. WooCommerce makes up a majority of our care plans and we know what it takes to maintain them. We do require you to have an Enterprise plan if you have a WooCommerce site because of the time, resources and experience needed to maintain those sites.  


I really like my current hosting provider, do I need to switch?  Of course not. We can care for you website even if you decide not to use our included managed hosting. We do want to warn you that not all hosting companies are created equal and we may have to ask you to upgrade your hosting services for you to be able to enjoy all the benefits of our care plan.